Refund and cancellation

1. As per vendor agreement & product & Locations ( Geo Graphical ) , refund and cancellation will be done 

2. vendor will be responsible for refund and cancellation.

3. etiam does not have any unique refund and cancellation policy

For ETIAM –

Cancellation, refundable & Return policy is not applicable if any item can be purchased directly from the store, then it undergoes policy of service provider. Below are applicable if purchased product through etiam delivery.

Cancellation Return & Refund Policy

1. Cancellation Period:

• Customers can cancel their order at any time until the parcel is physically delivered to them. Once the parcel is handed over to the customer, the order cannot be cancelled.

2. How to Cancel:

• open our website or application --- > login your account -- > cancel option in the orders page

3. Order Processing Time:

• We strive to process orders promptly. If your order has already been processed or shipped, it cannot be cancelled.

4. Refund for Cancelled Orders:

• If the cancellation request is made before the order is processed or shipped, a full refund will be issued to the original payment method.
• If the cancellation request is made after the order is processed or shipped, the customer may need to follow the refund process outlined in our Refund Policy.

5. Changes to Cancellation Policy:

• We reserve the right to update or modify this cancellation policy at any time without prior notice. Changes will be effective immediately upon posting on our website.

6. Contact Information:

• For any questions about our cancellation policy or to initiate a cancellation, please contact us at support@etiamstore.com

• If you are unsatisfied with your order, especially in terms of product quality. we'll be happy to refund the amount. Please return the unused item with tags within 24 hours of delivery.
• Unfortunately, Etiam Store is not offering reverse pickup, you may have to self-take the item to the store.
• A refund will be issued only after the product is received and accepted by the seller. It may take up to 7 business days for the refund amount to reflect in your respective account (depending upon your bank).
• We will make a refund when you did not receive the product for maximum 7 business days within
• When are returns accepted? (if Product is properly packed & sealed) - Yes - Depends upon the Service provider and Category.
• Are exchanges allowed? -Yes - Depends upon service providers & Category
• How is money refunded? How many days? - Refund through Payment gateway or COD option Available within 7 to 10 working Days.

1. Refund Eligibility:

• We offer refunds on products that are defective, damaged, or if you received the wrong item.
• To be eligible for a refund, you must notify us within [number of days] days of receiving the product.

2. Non-Refundable Items:

• Certain items are not eligible for refunds, including [list specific items or categories that are non-refundable, such as digital products or personalized items].

3. Refund Process:

• To initiate a refund, please contact our customer support team at [provide contact details].
• Provide your order number, a clear description of the issue, and any relevant photos of the product.

4. Inspection and Approval:

• Once your request is received, we will inspect the product to determine its eligibility for a refund.
• We may require additional information or evidence to process your refund.

5. Refund Options:

• If your refund is approved, you may choose to receive a replacement product or a refund to the original payment method.
• Refunds will be processed within 7 days of approval.

6. Shipping Costs:

• Shipping costs are non-refundable, except in cases where the return is due to our error.
• If you are returning a high-value item, we recommend using a trackable shipping service or purchasing shipping insurance.

7. Cancellations:

• You can cancel your order at any time up to you receive the parcel in your hand.

8. Changes to Refund Policy:

• We reserve the right to update or modify this refund policy at any time without prior notice. Changes will be effective immediately upon posting on our website.

9. Contact Information:

• For any questions about our refund policy, please contact us at Support@etiamstore.com
• We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
  
  To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
  
  To start a return, you can contact us at support@etiamstore.com please note that return can be given to the seller directly or to the etiam store.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@etiamstore.com

• Damages and issues
  Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
• Exceptions / non-returnable items
  Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
  
  Unfortunately, we cannot accept returns on sale items or gift cards. 
• Exchanges
  The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
• European Union 14 day cooling off period
  Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
• Refunds
  We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
  If more than 15 business days have passed since we’ve approved your return, please contact us at support@etiamstore.com